Processing time
Orders ship in 1–2 business days (Mon–Fri, holidays excluded). You’ll receive an email with tracking when your order ships.
Costs & methods
- Free U.S. shipping on orders $99+ (after discounts, before tax).
- Carriers: USPS/UPS. Typical delivery 3–15 business days after dispatch.
- Expedited options (if available) are shown at checkout.
Discreet delivery
All orders ship in plain, unbranded packaging with discreet billing on your statement.
Where we ship
U.S. addresses including APO/FPO. P.O. Boxes ship via USPS. We don’t ship to freight forwarders.
Address issues / return-to-sender
If a package is returned due to an incorrect/undeliverable address, we can reship (additional postage) or refund the item price minus shipping.
Lost / damaged packages
- If tracking shows Delivered but you can’t locate it, check with household members/neighbors and your local carrier office.
- Report damage or missing items within 7 days of delivery: email elpbiz@outlook.com with your order # and clear photos.
Split shipments & backorders
Items may ship separately at no extra cost; you’ll receive tracking for each parcel.
Dolls & oversized items (if applicable)
Large/oversized dolls may ship in multiple boxes and can require adult signature. Transit windows may be longer due to size/weight.
Refunds & Returns
Return window
Unopened items may be returned within 30 days of delivery.
Hygiene policy (important)
Due to health and safety standards, opened or used items can’t be returned. Please inspect packaging before opening.
Non-returnable items
- Lubricants/consumables
- Intimate apparel/underwear once worn or seals removed
- Clearance/final-sale items
- Gift cards
Defective/DOA items
If a product arrives defective or damaged, contact us within 7 days with photos/video. We’ll arrange a replacement or refund.
How to start a return
- Email elpbiz@outlook.com with your order #, the item, and the reason.
- We’ll reply with instructions and a return address/RMA.
- Unless the product is defective or we made an error, return shipping is the customer’s responsibility.
- Use a trackable service; we aren’t responsible for returns lost in transit.
Refunds
Refunds go to the original payment method within 3–7 business days after we receive and inspect the return. Original shipping charges are non-refundable.
Exchanges
For the fastest turnaround, place a new order and return the unopened item per the policy above.
Brand warranties
Some brands offer manufacturer warranties beyond our return window. Contact us and we’ll help facilitate where possible.
Questions? Email elpbiz@outlook.com Contact page.
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